Enrolment & Update

Just by knowing your Aadhaar number or Aadhaar linked bank account, no one can withdraw money from Aadhaar linked bank account.

No. UIDAI does not have visibility of linking of your Aadhaar with any other services. Concern departments such as bank, income tax etc. do not share any information of Aadhaar number holder neither UIDAI stores any such informations.

Aadhaar verification/authentication is governed by the sections of Aadhaar Act, 2016, under which the use case has been notified by the concerned Ministry/Department for providing services.

No, in this connection MeitY has issued detailed instructions to all Government Ministries/Departments vide office memorandum no 10(22)/2017-EG-II(VOL-1) dated 19.06.2023 .

No. Just, by knowing your Aadhaar number, no one can harm you. To prove your identity, Aadhaar number is verfied/authenticated by agencies through various modes as prescribed under Aadhaar Act, 2016.

You use PAN card, debit card, credit card, bank cheques wherever required. But do you put these details openly on internet and social media such as Facebook, Twitter, etc.? Obviously no! You do not put such personal details unnecessarily in public domain so that there is no unwarranted invasion attempt on your privacy. The same logic needs to be applied in case of uses of Aadhaar.

You should use your Aadhaar without any hesitation for proving your identity and doing transactions, just like you use your bank account number, PAN card, debit card, credit card, etc., wherever required. What UIDAI has advised is that Aadhaar card should be freely used for proving identity and doing transactions, but should not be put on public platforms like Twitter, Facebook, etc. People give their debit card or credit card details or cheque (which has bank account number) when they purchase goods, or pay school fee, water, electricity, telephone and other utility bills, etc. Similarly, you can freely use your Aadhaar to establish your identity as and when required without any fear. While using Aadhaar, you should do the same level of due diligence as you do in case of other ID cards – not more, not less.

You can contact to 1947, help@uidai.net.in or Regional office to know the reason.

You should provide notification copy of Gazette (anyone from State or Union Govt.) and an old POI with name mentioned in Aadhaar. In Gazette, address details should match with your Aadhaar.

A resident can update his address online, in addition, document update facility also available through online.

A resident can do biometric update (Face, IRIS and fingerprint), demographic update (Change in name, DoB, Gender or Address) and Document update (if resident had not changed any demographic detail in last 8-10 years).

Yes, There is no limit applicable to the picture update on Aadhaar, if somebody want to change their picture on Aadhar they need to visit nearby Aadhar center and request for bio update and a fee of Rs 100 is applicable ,no such limit is imposed on the updation of picture.

Accepted documents include a Birth Certificate, Passport, PAN Card, or any government-approved proof of DOB. Gazette notification, Marriage Certificate, Court Order, or other legal documents proving the necessity of the name change or you can refer UIDAI website to explore document list.

Online Method: Visit the UIDAI Grievance Redressal Portal and submit a complaint. Email help@uidai.gov.in , Call UIDAI Helpline: 1947 (Toll-Free) or Visit UIDAI Regional Office: Find the details on the UIDAI website and visit in person.

Yes, in special cases, UIDAI may grant an exception based on proper justification and verification. You will need to visit the regional UIDAI office and submit a formal request with supporting documents.

If your two-time limit is exhausted, no further changes are allowed under standard procedures. However, if there is a necessity (e.g., court order, gazette notification), you may submit these documents to UIDAI for special approval

You will need to visit the regional office of UIDAI in accordance to your state and provide a valid reason along with supporting documents. If your request is rejected, you can escalate the issue by contacting the regional UIDAI office or call 1947.

Updating Aadhaar details typically takes 30 to 90 days, depending on the type of update and verification process.

In case of difficulty in capturing proper fingerprints of the individual due to old age. The enrolment operator should use force capture tab available in the enrolment software. During force capture

Yes, Foreign National can update their Demographic and Biometric information in Aadhaar at designated Aadhaar Enrolment centre with valid supporting documents as applicable. List of valid supporting documents is available at - List of Supporting Document

Yes, address can be updated for relationship with applicant (Mother, Father, Spouse, Ward/Child, Legal Guardian, Sibling) under HoF based update of address for Resident Foreign Nationals. In case the Aadhaar holder is less than 18 years of age the relationship applicable for HOF based address update will be Mother, Father and Legal Guardian.

No. You can visit any Aadhaar Enrolment/Update Centre for update of demographic and biometrics details in Aadhaar. However you can also update your address or document (POI & POA) in your Aadhaar through online mode.

You are permitted to update gender once by enrolling at the enrolment centre for update of gender for which no document is required. In case you need further update in gender please enrol for gender update at any enrolment centre by submitting a medical certificate or transgender id card. 1. Once your request gets rejected for limit exceed, please call 1947 or mail at help@uidai.net.in and request for exception processing of gender update through regional office, by providing the EID number. 2. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, alongwith Medical Certificate/Transgender id card. 3. The detailed process is available at - Procedure for updating the Gender The list of valid supporting documents is available at - List of Supporting Documents

You are permitted to update Name twice by presenting any of the valid document as per the list of documents available at : List of Supporting Documents In case you need further update in name you require a gazette notification for name change and follow the following process: 1. Enrol at the nearest centre with 'gazette notification for name change' alongwith any supporting POI document of old name with Photograph (for first/full name change) / Divorce Decree / Adoption Certificate / Marriage Certificate. 2. Once your request gets rejected for limit exceed, please call 1947 or mail at help@uidai.net.in and request for exception processing of name update through regional office, by providing the EID number. 3. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, gazette notification of name change, alongwith any supporting POI document of old name with Photograph (for first /full name change) / Divorce Decree / Adoption Certificate / Marriage Certificate. 4. The detailed process is available at - Name & Gender update request under exception

Yes, once your Aadhaar is generated, eAadhaar can be downloaded online.

Yes, you can update your Biometrics (FingerPrints/ Iris/Photograph) in Aadhaar. For Biometrics updates, you need to visit the nearest Aadhaar Enrolment Centre.

Yes,one can enrol for Aadhaar from anywhere in India. All you need is valid Proof of Identity and Proof of Address. See the list of acceptable documents here - Valid Documents List for POA and POI

Yes, you need to bring original documents for updation at the Aadhaar Enrolment Centre. Please ensure to collect the original documents, after they are scanned by the operator.

Submission of information does not guarantee an update of Aadhaar data. Update requests submitted are subject to verification & validation by the UIDAI and after validation only the update request is processed (accepted/rejected).

Normally 90% of the update request is completed within 30 days.

There is no restriction on number of Aadhaar that can be linked with one mobile number. However it is advised to link your own mobile number or mobile number you have better access only with your Aadhaar as the same is used for various OTP based authentication services.

You can update your mobile number in Aadhaar by visiting any of the Aadhaar Enrolment Centre or through postman, for which no document or old mobile number is required. Mobile update is not permitted through online mode.

The Aadhaar letter with updates will be delivered only at the address given in aadhaar in case of update in Name, Address, Date of Birth and Gender. In case of update of mobile number/Email id, No letter will be sent, only the notification will be sent on the given mobile number/email id.

The list of documents required for update of demographic details in Aadhaar is available at : (List of Supporting Documents) The list of documents are displayed at the enrolment centre also.

Yes, fee is applicable for update in Aadhaar. For fee details please visit Aadhaar Enrolment & Update Charge The applicable charges for update services is displayed at the enrolment centre and bottom of the acknowledgement slip issued.

You can update Demographics details (Name, Address, DoB, Gender, Mobile & Email id, Documents (POI&POA)) and/or Biometrics (Fingerprints, Iris & Photograph) details at enrolment centre based on the services available. You can locate an Aadhaar centre with service available details at Bhuvan portal: Bhuvan Aadhaar Portal

You can update your mobile number by visiting any Aadhaar Enrolment centre. Aadhaar Enrolment centre can be located by visiting at Bhuvan portal: https://bhuvan-app3.nrsc.gov.in/aadhaar/

It is acceptable as Proof of Identity, Proof of Address and Proof of Relationship document only for demographic update

No, your Aadhaar number will always remain the same after the update.

No

Update of regional language in Aadhaar is possible by visiting Aadhaar enrolment centre having this facility. For details of Aadhaar enrolment centre please click here Bhuvan Aadhaar Portal Action by operator in case an applicant request for update of regional language in his Aadhaar the following steps to be taken:- If operator is logged in different regional language, please logout and re-login with the desired language (option to select regional language is available under ‘local language settings’ on the top right of demographic screen). Update the demographic details (name, address) by submitting Proof of Identity (POI) and Proof of Address (POA) documents. Documents in English can be accepted as documentary proof. If operator is not well versed with the desired regional language, he/she shall intimate the same to the applicant and inform him that applicant shall be responsible for transliteration errors. After completion of request, operator can logout and continue operations after re-login with regional language of that region.

Verifier to play a major role in enrolment and verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment.

1. Operator to login, lock (if she is away from from the machine) and sync the machine time to time as specified 2. Inform the individual seeking enrolment or Aadhaar number holder about the form and documents required for enrolment or update 3. Verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment. 4. Ensure entered data into the software is correct 5. Capture Biometrics for enrolment or update, in case of difficulty in capturing proper biometric of the applicant (poor biometrics) use force capture option. 6. After enrolment or update return the documents submitted alongwith acknowledgment slip. Operators are not permitted to keep details/copies of document submitted for enrolment. 7. In case of Biometric exception, ensure to take the Exception photograph of the applicant showing applicant’s face and both hands, irrespective of the type of exception 8. Please behave properly with the customers and deny service politely if required documents not available. 9. Keep oneself updated with latest guidelines & policies for enrolments & updates 10. Operators are advised for not to link their mobile number for applicants and encourage the individual seeking enrolment or Aadhaar number holder to enter their own mobile number and email id or where they have better access to such number, as the mobile/email can be used for various OTP based Authentications for availing services.

Aadhaar enrolment is a document based process where applicant to submit proof of identity (POI) and proof of address (POA) at the time of enrolment. To record date of birth of applicant as 'verified' in Aadhaar, document to prove the date of birth (PDB) to be submitted. In case an applicant does not possess valid POI and/or POA document he can enrol for Aadhaar under HOF mode by submitting proof of relationship (POR) document, containing the details of applicant and HOF. In case of HOF enrolment address in HOF's Aadhaar shall be recorded as address for the applicant. If PDB document is not available, DOB can be recorded as declared or approximate.

Make sure that the individual seeking to enrol/update has original documents for verification. The documents produced by the individual seeking to enrol/update for Aadhaar enrolment/Update must be in the list of approved documents only. The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Address is as per Appendix A/B. Verifier can refuse verification, if they suspect forged/altered documents. Verify Name, Date of Birth, Address, and Relationship Details against PoI, PDB, PoA, PoR, respectively. Name PoI requires a document containing the individual's seeking to enrol/update name and photograph. Verify that supporting document has both. If any of the PoI document submitted does not contain the photograph of the individual seeking to enrol/update , then it will not be accepted as a valid PoI. Confirm the name in the document by asking the applicant his/her name. This is to ensure that the individual seeking to enrol/update is providing own documents. The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced. If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded. Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID. Proof of Date of Birth(PDB)): Date of birth of individual seeking to enrol/update must indicate day, month and year in the relevant field. If the individual seeking to enrol/update provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When individual seeking to enrol/update declares the DoB without any documentary evidence, then date of birth is considered as “Declared”. When the individual seeking to enrol/update is unable to give exact date of birth and only age is mentioned by the individual seeking to enrol/update or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case. The Verifier should check the entry in the Enrolment/Update Form and ensure that the individual seeking to enrol/update has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age. Residential Address: Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name. The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank (as its optional). Enhancement of address is allowed. The individual seeking to enrol/update may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the individual seeking to enrol/update will be required to produce an alternate PoA. Relationship Details: In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Legal Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together). In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only. Head of Family(HoF): Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document. Head of Family must always accompany the family member when the family member is getting Enroled. The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter. Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only. Mobile Number, Email address: If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the individual seeking to enrol/update .

For enrolment, applicant will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the applicant Verifier’s needs to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and applicants should be encouraged to fill optional fields like mobile number and email address. Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The individual seeking to enrol will then go to the Enrolment Agency Operator for getting Enroled. However, if the Aadhaar number holder is Enroled and has come for Correction for a particular demographic field, the applicant need not enter all details in the Form. The Aadhaar number holder must provide his/her original Enrolment Number, Date and Time (together known as EID)/UID/, his/her Name and the field which needs correction. Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during applicant enrolment. The Verifier must be physically present at the enrolment centre, and monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria: The person should be of age 18 years and above The person shall be 10+2 pass and should preferably be a graduate The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated. The person should have a good understanding and experience of using a computer The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency appointed by UIDAI. Before starting work as a Supervisor: The person must be engaged and activated by any Enrolment Agency in accordance with UIDAI guidelines prior to commencing enrolments. The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar enrolment. The person should have read the complete Training Material on Aadhaar Enrolment/Update available on UIDAI website before giving the certification exam. The person should be comfortable with local language keyboard and transliteration

The Operator will scan Originals of each of the documents below depending on the type of enrolment: Enrolment Form – For each Enrolment PoI, PoA – For document based enrolments Proof of Date of Birth (PDB) document – For Verified Date of Birth PoR – For Head of Family Based Enrolments Acknowledgement cum Consent – For each Enrolment after Operator and Applicant's signature The documents are scanned in a sequence and all document scans are standard size (A4). Make sure that the desired portions (the data entered during Aadhaar enrolment) of the document are visible clearly in the scan and the document pages do not overlap. Each scanned page must be legible and without any marks due to dust and scratches. Remove the previous scan and re- scan a document where required. Once all document pages are scanned, the Operator can see and check the total no. of pages scanned and confirm that all pages are scanned. Return all the original documents and Enrolment Form to the applicant Also handover the acknowledgement cum Consent to the applicant.

The Operator will then authenticate himself/ herself to sign-off the data captured for the applicant. Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others. Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions In case the verification type is selected as HOF, get the HOF authentication. Operator can select the local language of the region, if required he may change language for Language only update requests. Take Applicant's signature on consent and file the same along with applicant's other documents. Sign and Provide Acknowledgement to applicant The acknowledgement is a written confirmation of the applicant getting Enroled. It is important for the applicant as it carries the enrolment number, date and time that the applicant will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status. The enrolment number, date and time are also required if any correction in the applicant's data is required to be done using update process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible. While handing over the acknowledgement to the applicant the Operator must inform below to the applicant. The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the applicant's Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement. The applicant must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference. To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website. Aadhaar number will be delivered by the local post office to the address provided at the time of enrolment.

The Operator must show the data entered to the applicant on a monitor facing the applicant and if required, read out the content to the enrollee, to ensure that all details captured are correct. During Review of the enrolment data with applicant, Operator must read out critical fields to the applicant before finishing enrolment. The Operator must reconfirm the following fields: Spellings of Applicant's Name Correct Gender Correct Age/Date of Birth Address – Pin Code; Building; Village/ Town /City; District; State Relationship Details – Parent/Spouse/LegalGuardian ; Relative Name Accuracy and Clarity of Photograph of the individual seeking to enrol/update Mobile Number & Email ID In case of any errors, Operator must correct recorded data and review again with the applicant. If no corrections are required, individual seeking to enrol/update will approve the data.

Biometric Data Capture Guidelines: Check applicant's eyes and fingers for fitness (missing/amputated). If the applicant has any deformities due to which it is not possible to take fingerprints/iris, these also have to be captured as a biometric exception. Check and indicate Biometric Exceptions in the software, only where applicable. Do not mark biometric exceptions where biometrics can be captured. It will be treated as ‘fraud’ and invite strictest penalty. In case of Biometric exception, always take the Exception photograph of the applicant showing individual’s seeking to enrol/update face and both hands, irrespective of the type of exception. The enrolee may not be in a position to keep herself / himself in correct posture for reaching biometric instruments or for photograph due to old age or sickness. In such cases the operator should arrange to take the biometric data by moving the equipment close to the enrole. If the finger/iris of the applicant has a temporary damage and it is not possible to capture the biometric, the applicant should come later once temporary damage is resolved. Capture Biometrics - Facial Image, IRIS and Fingerprints for all the applicants above 5 years in age. In case of children who are below 5 years in age, only Facial Image and authentication by one of the parent’s/legal guardian is to be captured. Guidelines for Facial Image Capture Enrolee Position: For capturing facial image, it is advisable for the operator to adjust the camera instead of the Enrole to position herself/himself at the right distance or in the right posture. Frontal pose needs to be captured i.e. no head rotation or tilt. The applicant should be instructed to be seated properly with their back upright and their face towards the camera. Focus: The capture device should use auto focus and auto-capture functions. The output image should not suffer from motion blur, over or under exposure, unnatural colored lighting, and distortion. Expression: Expression strongly affects the performance of automatic face recognition and also affects accurate visual inspection by humans. It is strongly recommended that the face should be captured with neutral (non-smiling) expression, teeth closed, and both eyes open and looking into the camera. Illumination: Poor illumination has a high impact on the performance of face recognition. Proper and equally distributed lighting mechanism should be used such that there are no shadows over the face, no shadows in eye sockets, and no hot spots. No light exactly above the enrolee should be used since it can cause shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under the eye. Eye Glasses: glasses should be taken off before taking the photograph. Accessories: Use of accessories that cover any region of the face is not permitted. For example, women in purdah would have to reveal the full face before the photograph is taken. Similarly women in Ghoonghat would have to clearly reveal the full face before the photograph can be captured. The head may remain covered but the full face contour should be visible. Further, accessories like turban/head gear are also allowed as religious/ traditional practices. However, accessories like eye patches are allowed due to medical reasons. This would also mean an exception needs to be recorded for Iris, because only one Iris can be captured. Operators need to be trained to obtain the best possible face images that satisfy requirements. Even if the quality flag is green but the Operator is able to judge that a better picture can be taken, then same should be attempted. However, it should be borne in mind that recapture should not become harassment for the applicant. For children, it is acceptable that the child sits on parent’s laps, but it needs to be ensured that parent’s face is not captured along with child’s face. The background may get rejected due to non white screen in case of children but two faces should not get captured in one picture. Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software are: No face Found Enrolee too far Enrolee too close (eye distance in input image is greater than one third of image width) Pose (Look Straight) Insufficient lighting Very low face confidence (faceless, object not identified as human face) Non-uniform lighting (of face in output image) Incorrect background (in output image) Insufficient lighting (bad gray values in face area of output image) If any biometric exceptions have been specified on the demographic screen, these should be captured as photographs on the Photograph screen. Only facial image is captured for children below 5 years. Iris and fingerprint screens will not get activated for children below 5 years Guidelines for Capturing Fingerprints The images of all the ten fingers are to be captured. The fingerprints must be captured in the sequence of slaps of four fingers of left hand, right hand followed by the two thumbs. The fingers have to be positioned correctly on the platen to enable capture. There should be no direct light shining on the platen. Use the Indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device. Please consult the manufacturer manual incase of any doubt or else consult the supervisor. Use a lint free cloth periodically to clean the platen of the finger print device for good finger print capture Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, then report to your Supervisor/EA and request for change of equipment. Fingerprints cut off, wet/smudged fingerprint; very light prints due to insufficient pressure will result in poor quality. The applicant's hands should be clean (no mud, oil etc.). Ask applicant to wash hands with water and soap, if necessary. The fingers should not be excessively dry or wet. Moisten with a wet cloth or dry finger with a dry cloth The Enrollee should be requested to place all four fingers of the left hand/right hand/two thumbs to platen of the fingerprint scanner for the four-finger capture to ensure good contact and maximize the area of the captured fingerprints. Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the scanner. The top of the fingers should be within the platen area and not outside the defined area. If automatic capture does not happen, the operator should force the capture when force capture tab is enabled in the enrolment software. The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided by software are: Number of fingers present does not match with expected number of fingers Finger not positioned correctly Too much Pressure (duty cycle) Too little pressure Central region missing Excessive moisture (wetness) Excessive dryness The operator should visually check the image for quality and for typical problems. In case there are problems go back to steps above to retry the capture. When image quality is pass or if maximum number of captures are exhausted, move on to the next step Fingerprints are best captured in standing position In case of additional fingers, ignore the additional finger and capture the main five fingers. Make sure your own fingerprints do not get mixed with the applicant's fingerprints. Operators can carefully put small pressure on the applicant's fingers to capture the fingerprints but always make sure not to mix your own fingerprints. Guidelines for Capturing Iris The operator and not the Enrollee will handle the capture device, generally. Children can be told that it is like taking photos/pictures so that they are not apprehensive. The Enrollee will be required to sit in a fixed position, like taking a portrait photograph. The software is able to measure the iris image quality. An initial image quality assessment would be done to provide feedback to the operator during the capture process. The software alerts the operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable feedbacks provided by software are: Occlusion(significant part of iris is not visible) Iris not in focus Gaze incorrect( individual seeking to enrol/update looking away) Pupil dilation The iris capture process is sensitive to ambient light. No direct or artificial light should directly reflect off Enrolee’s eyes. The device should be held steady. In case device requires to be held by individual seeking to enrol/update , the enrolment operator/supervisor may help the applicant to hold the device steady. Table light used for facial image capture should be switched off during iris capture. Direct sunlight or any other bright light shining on applicant's eye will create reflections and result in poor quality image. Operator must instruct the applicant to look straight into the iris scanner, open eyes wide open (one easy way to do this is to ask the applicant look angry or stare) and do not blink during iris capture. Applicant has to be stationary. If applicant is experiencing difficulty during Iris scan and recapture is required, then the operator may navigate to next screen to capture other details and then return to Iris capture. This will relax the applicant from constant pressure to keep eyes wide open during iris capture. The Operator needs to be patient during capture and wait for the device response instead of scrolling, navigating back and forth on screen.

Demographic Data Capture Guidelines: Enter the Demographic details of the applicant from the verified Enrolment/Update Form. In case of Aadhaar Update, only the fields which need to be updated should be marked and filled. Encourage the applicant to add mobile number and email ID in the form. Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces, punctuation marks, capital & small letters during data capture. Avoid use of un-parliamentary language & transliteration error. Leave those non-mandatory fields blank where no data is provided by applicant. Do not enter N/A, NA etc. in fields where applicant has not provided any data. FillingC/o field with Father / Mother / Husband / Wife / Guardian field is not mandatory for applicant. In case of children below the age of 5 years the parents’ or legal guardian’s name and Aadhaar Number shall be mandatorily recorded. It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name can alone be recorded for the ‘parent’s guardian’s’ name if so desired by the parent. Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not Enroled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child cannot be done. For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of the family member to HoF are mandatory details to be entered.

An Operator is employed by an Enrolment Agency to execute enrolment at the enrolment stations. To qualify for this role, person should satisfy the following criteria: The person should be of age 18 years and above. The person shall be 10+2 pass and should preferably be a graduate. The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated. The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration. The person should have obtained “Operator Certificate” from a Testing and Certification Agency appointed by UIDAI.

Sub-Contracting of Enrolment Work by EAs is not allowed.

Enrolment Agencies are entities appointed by Registrar or Authority for collecting demographic or biometric information of an individuals seeking enrolment.

"Registrar" is any entity authorized or recognized by the UID Authority for the purpose of enrolling the individuals for UID numbers. Registrars are typically departments or agencies of the State Government/Union territory, public sector undertakings and other agencies and organizations, who interact with individual s in the normal course of implementation of some of their programs, activities or operations. Examples of such Registrars are Rural Development Department (for NREGS) or Civil Supplies and Consumer Affairs Department (for TPDS), insurance companies such as Life Insurance Corporation and Banks. Registrars will collect demographic & biometric data from individuals directly or through Enrolment Agencies. Registrars have the flexibility to collect additional data, which will be referred to as ‘KYR+’ fields for the various applications they have in mind. The UIDAI has developed standards, procedures and processes, guidelines and technology systems to execute the entire Aadhaar enrolment process which will be adhered to by the Registrars. Registrars can also leverage the Ecosystem that has been built by the UIDAI in order to support them in this process.

Following are the primary functions of Training Testing and Certification Division: Conceptualizing and formulating Capacity Building Initiatives, for Aadhaar Operators, in order to strengthen Aadhaar Ecosystem. Conducting Certification and Re-certification Exams for Aadhaar Operators.

The training of E&U Operators falls under Regulation 25 of The Aadhaar (Enrolment and Update) Regulations, 2016.

Training of Authentication Operators falls under Regulation 14 (f) of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.

The Categories of Aadhaar Operators are mentioned below: Aadhaar enrolment and update Operator/ Supervisor. Quality Check/ Quality Audit (QA/QC) Operator /Supervisor. Manual de-duplication (MDD) Operator /Supervisor. Grievance Redressal Operator (GRO). Authentication Operator. Customer Relationship Management (CRM) Executive

Sl.No. Operator Category Minimum Qualification 1. Aadhaar enrolment and update Operator/ Supervisor 12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)] 2. Quality Check/ Quality Audit (QA/QC) Operator/ Supervisor Graduate in any discipline 3. Manual de-duplication (MDD) Operator /Supervisor Graduate in any discipline 4. Authentication Operator 12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)] 5. Customer Relationship Management (CRM) Executive Graduate in any discipline

Yes, as per UIDAI Training Testing and Certification Policy, training is mandatory for candidates willing to work as Aadhaar Operators .

Different types of training programs available at UIDAI are: Master Trainers’ Training Programs. Orientation/ Refresher Programs. Mega Trainings and Certification Camps.

Training Agency engaged by UIDAI will provide training to Aadhaar Operators.

The different types of training materials available on UIDAI website include, Handbooks, Mobile Nuggets, Tutorials etc., covering modules on Aadhaar Enrolment and Update, Child Enrolment Lite Client and Authentication.

Candidate can access the training material published on UIDAI portal ( https://uidai.gov.in/en/ecosystem/training-Testing-certification-ecosystem.html ) and UIDAI Learning Management System (LMS) Portal ( https://e-learning.uidai.gov.in/login/index.php )

Yes, it is mandatory for a candidate to appear for and qualify the certification exam to work as an Enrolment Operator/Supervisor and CELC Operator.

Yes, it is mandatory for a candidate to have an updated and valid Aadhaar to register for the certification exam.

Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI conducts the certification exam.

Yes, any individual can apply for the certification exam after getting the authorization letter from a Registrar/Enrollment Agency.

The duration of certification exam is 120 minutes. 100 Questions (Text-based Multiple Choice Questions only) are asked in the certification exam.

The minimum passing mark in the certification exam is 65.

The fee for certification exam is Rs. 470.82 (including GST) The fee for re-exam is Rs. 235.41 (including GST).

No, the certification exam/re-exam fee is non-refundable.

Yes, candidate needs to pay a fee of Rs 235.41 (including GST) every time he/she appears for the re-exam.

A candidate may contact the Helpdesk on Toll Free No.: 022-42706500 or send an email to: uidai_admin@nseit.com

Yes, Registrar/EA can make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam.

The validity of certification exam fee is 6 months from the date of payment.

Certification exam will be conducted in online mode at the specified exam center.

Exam centers are located across various states of India. The detailed information regarding the exam centers is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.

Yes, the certificate is valid for 3 years from the date of issue.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

Re-certification is required under below-mentioned circumstances: In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem. In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

The new validity date will be 3 years from the date of expiry of the current certificate.

Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.

The mock question paper is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.

After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.

Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link: https://uidai.gov.in//images/TTC_Policy_2023.pdf

You can retrieve your Aadhaar details online by using the "Retrieve UID/EID" option on the UIDAI website. You will need your registered mobile number or email for verification.

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid Process: - Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.

UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar. Option 1 : Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service. Aadhaar number holder to visit an Aadhaar enrolment centre in person. Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment. In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search. Please provide Biometric authentication using single fingerprint or single iris (RD device). If match is found, operator will provide printout of the e-Aadhaar letter. Operator can charge Rs.30/- for providing this service. Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947 Stage 1 Call 1947 (Toll-free) Provide Demographics details required by the executive, as per your request If match is found EID will be provided on call by the executive. This service is free of cost. Stage 2 (IVRS) Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status) Provide the available EID number of the Aadhaar generated enrolment to IVRS Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.

Option I: By visiting enrolment centre Aadhaar number holder to visit an Aadhaar enrolment centre in person. Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment. Please provide Biometric authentication using single fingerprint or single iris (RD device). If match is found, operator will provide printout of the e-Aadhaar letter. Operator can charge Rs.30/- for providing this service. Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha. This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not. In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.

If downloadable acknowledgement receipt (invoice)with Service Request Number (SRN) is not generated due to any technical error after processing of payment. The charges paid is refunded to your (applicant) bank account within 21 days from which payment was made. If refund is not received after 21 days please dial 1947 (toll free) or write to help@uidai.gov.in for further assistance.

Online update request is deemed "served" after downloadable acknowledgement receipt (invoice) is generated with Service Request Number (SRN) after successful processing of payment on the portal. No refund or chargeback is applicable for such requests. For tracking of processing status SRN is conveyed to the user through portal, invoice or SMS. If you have any queries for your online update request please dial 1947 (toll free) or write to help@uidai.gov.in for further assistance.

No claim for refund is applicable if online update request is rejected in process. If you have any queries for your online update request please dial 1947 (toll free) or write to help@uidai.gov.in for further assistance.

In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.

Submission of information does not guarantee update of Aadhaar data. Changes submitted through Update Aadhaar online Service are subjected to verification and validation by the UIDAI and after validation only the change request is processed further for Aadhaar update.

Yes, for online update of address you have to pay Rs. 50/- (including GST).

Through this online portal, you can perform only Address and Document update. For any other update, kindly visit the nearest Aadhaar Seva Kendra.

For minor corrections in your name or change in name, kindly visit nearest Aadhaar Seva Kendra.

Following limits are applicable for the update of Aadhaar information: Name: Twice in Life Time Gender: Once in Life Time Date of Birth: Once in Life Time

POA document as per supporting document list will be required. Visit List of Supporting Documents

List of supporting documents is available here Click here for List of Supporting Documents Please select the appropriate document from the list and provide a scan/image of the same while undertaking address update.

You will be prompted to upload scan/image of the supporting document in pdf or jpeg format in the Update Address online Service. Please upload correct supporting document for processing of your request. For certain documents like Passport, Rent and Property agreement, image of multiple pages would be required.

At present you can not update your local language through online portal.

At Present this feature is not supported by online portal , and to update Date of Birth (DoB) kindly visit nearest Aadhaar Seva Kendra with DoB proof document.

No. You can update your Date of Birth (DoB) only once. Further Dated of Birth (DoB) can be changed under exceptional circumstances, kindly call 1947 in this regard.

No, your Aadhaar number will always remain the same after the update.

An Aadhaar number holder can cancel the update request from the ‘Requests’ space in the myAadhaar dashboard until the request is picked up for further processing. If cancelled, the amount paid will be refunded to the account within 21 days

An Aadhaar number holder can view his/her update requests inside the ‘Requests’ space inside the myAadhaar dashboard.

Aadhaar update requests to be supported by valid/proof of address (POA) document. A request can be rejected for invalid document in following scenarios: 1. The Proof of Address(POA) document should be a Valid document, as per document list available at List of Supporting Document 2. Document is in the name of the Aadhaar holder for whom update request is submitted. 3. Address details entered should match the address with the address mentioned in the document. 4. Image uploaded should be clear and colored scan of original document.

No, the charges for Aadhaar Services are same across all the Aadhaar centres in the country including Aadhaar Seva Kendras . For charges please refer : Aadhaar Enrolment & Update Charges

Yes, you can reschedule the appointment before 24 hours by logging into the appointment portal with the same mobile number/ email ID (as given earlier).

Aadhaar Seva Kendras provides all type of Aadhaar services such as 1. New Enrolment for all age group. 2. Update of any demographic Information (Name, Address, Gender, Date of Birth, Mobile number and Email Id). 3. Update of biometric information (Photo, Fingerprints and Iris Scans) . 4. Mandatory Biometric Update of children (attaining the age of 5 and 15 years). 5.Document update (POI and POA) . 6.Find & Print Aadhaar.

Aadhaar Seva Kendras are open all 7 days of the week excluding national/regional holidays. Normally it functions from 9:30 AM to 5:30 PM (IST). Aadhaar Enrolment Centres other than UIDAI ASKs follow timings as defined by their respective registrars. Individuals seeking enrolment/ Aadhaar number holders may contact their nearby Aadhaar Enrolment Centre for more information.

‘Aadhaar Seva Kendra’ or ASK is a single-stop destination for all Aadhaar services for the individuals. ASK offer dedicated Aadhaar enrolment and update services to individuals in a state-of-the-art environment. The Aadhaar Seva Kendra offers a comfortable air-conditioned environment to individuals . All ASK are wheelchair friendly and have special provisions to service the elderly and specially abled. More info on ASKs is available here: uidai.gov.in website.

A consolidated list of all functional ASKs is available at: Aadhaar Seva Kendra List These ASKs are available in addition to Aadhaar Enrolment Centres already run by Banks, Post Offices, CSC, BSNL and State Governments.

Aadhaar has an inclusive approach and its enrolment/ update processes are accessible to all including persons with disabilities. The Regulation 6 of Aadhaar (Enrolment and update) Regulations, 2016 provides for enrolment of individuals seeking to enrol with biometric exceptions, which inter-alia lays down that: 1. For Individuals seeking enrolment who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation of the fingers/ hands or any other relevant reason, only Iris scans of such individuals will be collected. 2. For Individuals seeking enrolment who are unable to provide any biometric information contemplated by these regulations, the Authority shall provide for handling of such exceptions in the enrolment and update software, and such enrolment shall be carried out as per the procedure as may be specified by the Authority for this purpose. Too may also refer Biometric Exception Enrolment Guidelines available at the following link - https://uidai.gov.in/images/Biometric_exception_guidelines_01-08-2014.pdf